Notes from a talk by Bob Lord:

Ultimately, you are helping people.

Hopefully, this results in something for you too.

Research the situation ahead of time.

Look for opportunities to "reconnect" - to get back to them with something that will help them.

Respond with ATM - Answer Transition Message. Answer positively, transition away from negative ideas, state your message.

Friday, September 27, 2002 | Permalink | Filed in Career


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