Conversational Design

Peterme-the-guru created a drum to beat, 'Through my work, what I've observed is that the web is all about managing expectations . Setting expectations, and then fulfilling them. That's it. You do that right, and you're golden. The term I have right now for dealing with this is Explicit Design.'

An excellent drum, one that needs beating. Jess chimes in with complementary thoughts and a great experience cycle model.

Everyone should have a drum, as Peter says it reflects your perspective on the world and reveals new ways of seeing situations. Currently mine is Conversational Design. Not too long ago I wrote about IA as Conversation which explains it, and recently wrote this:

Converse with Customers

Navigation is a way of conversing with customers, as if the interface were saying, "We sell designer fashions at affordable prices. I can show them to you, or if you like you can learn more about the company..." We speak with our parents, children, friends and colleagues all in different ways. To a child we are patient and instructional, and when we're flirting we're attractive and coy. We should similarly tailor our interaction with our customers. Conversing consists of two qualities: conveying information and saying it with a certain style...

Much more soon.

Friday, May 21, 2004 | Permalink | Filed in Philosophy


Conversational Design


AIfIA, WSJ, and the PDB

Rotman on Design

Dreyfuss Mobile Phone

Survey of Web Genres

Doblin's Short, Grandiose Theory

Marsupial Mouse

Search method seeds

Volunteering pays


Headline! Radio buttons originally controlled radios

Cost and Style